Messaging infrastructure for export websites

Cross-border inquiries, routed like infrastructure.

Xtao turns Messenger, WhatsApp Cloud API, website chat, and email into a controlled inquiry pipeline. Export teams receive and reply in Chatwoot without daily VPN-dependent social inbox work.

Deploy inquiry route Trace no-VPN relay

No-VPN relayInquiries land in Chatwoot

Webhook layerOfficial event routing

Multi-channelMessenger, WhatsApp, web, email

Review packPolicies, demos, evidence

Signal matrix

A technical control plane for overseas inquiries.

Instead of letting each channel become a separate login, Xtao normalizes events into one operational queue with clear routing, ownership, and test evidence.

Messenger ingress

Subscribe Page events and route customer messages to Chatwoot inboxes.

WhatsApp ingress

Configure Cloud API numbers, tokens, templates, billing, and test sends.

Web chat ingress

Pass website context, lead source, and customer handoff into the same queue.

Team dispatch

Assign, reply, tag, and follow up inside a browser-based Chatwoot desk.

Chatwoot workspace

Browser inbox and mobile replies, both connected to the same inquiry queue.

Messenger, WhatsApp, website chat, and email conversations can appear in Chatwoot as one sales workspace, so your team can assign, tag, reply, and follow up without opening every overseas platform separately.

1. Assign agent 2. AI summary 3. Suggested reply 4. Quick or manual reply

chat.xtao.net / inbox

North America distributorWhatsApp Cloud API

Assigned to Sales

Hi, can you print custom food packaging for North America?

System: assigned to Wenny from sales team.

AI 中文概要：客户咨询北美定制包装，关注起订量、材料、运输和交期。

Suggested reply: ask for size, quantity, artwork, and target delivery date.

Agent draft in Chinese: 请客户提供尺寸、数量、设计稿和目标交期。

Yes, please send size, quantity, and artwork. We can quote today.

Chinese draft translated to English before sending...Send

Chatwoot Online

New Messenger inquiry from product page.

AI summary: sample request, high intent, reply suggested.

Chinese reply is translated to English before sending.

AI service modules

From website launch to inquiry follow-up, Xtao keeps the workflow moving.

Use Xtao as an AI-assisted operating layer for foreign trade websites, customer inquiries, daily summaries, and human handoff.

Unified growth canvas

Website, SEO, promotion, service, AI, and CRM work as one operating layer.

01Landing pages and product content become trackable lead sources.
02AI turns conversations into summaries, reply drafts, and follow-up tasks.
03CRM stages keep every inquiry moving after the first reply.

Export website

Build a multilingual foreign trade website with product pages, inquiry forms, landing pages, analytics, and clear conversion paths.

SEO

Plan keyword structure, product content, technical SEO, schema, speed, and pages that can rank for target markets.

Promotion

Connect the website with Facebook, WhatsApp, email, landing pages, tracking, and campaign-ready lead capture.

Customer service

Route Messenger, WhatsApp, website chat, and email inquiries into Chatwoot for team assignment and follow-up.

AI operations

Use AI to identify inquiry intent, suggest replies, summarize the day’s leads, and highlight hot opportunities.

CRM system

Organize contacts, stages, follow-up tasks, conversation history, and customer ownership in one operating system.

Live telemetry

See the inquiry route as a working signal system.

Use Xtao as the operations view for channel health, inquiry volume, and message delivery into Chatwoot.

Inquiry flow+38%

AI daily brief 12 new inquiries, 4 high-intent buyers.

Main requests: custom packaging samples, North America delivery, MOQ, and quote timing.

12New inquiries
4Need reply first
2hAvg response target

Channel mix4 CH

Messenger

Website

Delivery health99.9%

99.9%Webhook delivery

No-VPN inquiry relay

Your customers use global channels. Your team works from one accessible desk.

Customers still contact your Facebook Page or WhatsApp number. Xtao receives approved API and webhook events, then forwards them into Chatwoot so the sales team does not need to keep social inboxes or VPN sessions open all day.

Customer channelMessenger / WhatsApp / Web

Xtao edge routeAPI / Webhook / Token

Team inboxChatwoot

xtao-route.config

messenger.page.subscribe()
whatsapp.cloud.bind(number_id)
webhook.verify(token)
chatwoot.inbox.route(team="sales")
review.pack.attach(evidence=true)

Implementation stack

Configured like infrastructure, explained like operations.

We handle the technical pieces that usually slow teams down: Meta app setup, webhook verification, Page subscriptions, WhatsApp Cloud API, permanent tokens, policy URLs, and Chatwoot inbox mapping.

Review and compliance

Built for platform review from the first screen.

Permission narrative

Explain why each Messenger or WhatsApp permission is needed for the visible workflow.

Privacy and deletion URLs

Prepare public policy pages for message handling and customer deletion requests.

Demo evidence

Record the path from customer message to Chatwoot conversation creation.

Deployment path

Start with one route. Scale to every export brand.

Connect one Facebook Page, one WhatsApp Cloud API number, and one Chatwoot inbox. Once delivery is proven, add more brands, markets, and teams.

Contact Xtao